Cancellation & Refund Policy posted on the website: TOURS: Refunds up to 3 weeks before reservation date. Under 21 days there is no refund. No refund for COVID, illness or inclement weather. Call us if you cannot make your tour time. You may reschedule up to nine months or by September 30th, 2022, whichever comes first, from the ORIGINAL reservation date. After two reservation dates missed, your tickets are void and cancelled. No shows: If you don’t contact us and just don’t show up, you may reschedule your tour for a Weekday only. SANTA DAY for Santa's and Mrs. Klaus' ONLY: A full refund two weeks before reservation date. ROCKET CAR RIDE: A full refund two weeks before reservation date. Under two weeks, no refund, there is no reschedule date.