Refund Policy:

Do not order tickets unless you are certain you want them. All sales are final and refunds are allowed only in limited circumstances as described in the Canceled Events section below. Before purchasing tickets, it is your responsibility to carefully review your transaction to ensure location, event, and performance date. Policies set forth by our clients may prohibit Passage from issuing exchanges or refunds after a ticket has been purchased. Passage will issue refunds ONLY if an event is canceled in its entirety. Refunds for canceled performances include the ticket price and the per ticket convenience charge(s), but do not include the per order handling charge if any fees are collected for a chosen delivery option. Refunds for rescheduled events will be provided only with the venue’s or promoter’s approval. If an event is canceled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next account statement depending on your billing cycle. For payments made via gift cards, we will attempt to refund to the original method of payment. If this is not feasible, we will contact you with details on an alternative refund method.

Cancellation Policy:

All ticketed events are to be held regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability. If your event is canceled, postponed, rescheduled, or moved to another venue, we will attempt to contact you with details on the status of the event, and inform you of any refund, credit, or exchange procedures.